Agent
Support & Monitoring
The Support and Monitoring agent watches your interfaces around the clock. It checks health across tenants and environments, groups related failures into one alert, and sends it to the right team in Teams, Slack or ServiceNow. First triage happens straight away, so people start with the cause instead of a pile of messages.
01Outcomes
What the Support & Monitoring agent delivers
- 01
Problems found first
Your team hears about issues before business users do.
- 02
Less alert noise
Related failures grouped into one actionable alert.
- 03
Faster triage
Each alert arrives with the likely cause and affected interfaces.
- 04
Clear service health
Health and trends per interface, system and team.
02Who uses it
Teams that use it
03Controls
The controls around it
- Alert routing follows the ownership you define
- Actions on production need approval
- Every alert and response is recorded
04Related
Works closely with
Error HandlingFailed messages tracked, explained and reprocessed under rules you approve, with the root cause recorded.DevOpsPredictable deployments, transports and release pipelines across environments, with checks and approvals at each step.SecurityRoles, keys, certificates and four eyes reviews kept under control, with expiring items flagged before they cause outages.
See Spanovix on your landscape
A short working session with our team, focused on your interfaces, your controls and your goals.